Policies

Return/Refund Policy

Returns are gladly accepted within 30 days for store/website credit or exchange. We do not provide refunds or cash back. Any damaged items can be returned for a full refund. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.  This includes a 15% re-stocking fee for any items returned without any authorization from Coopersburg Sports.

To make a return or exchange, you will need a Return Merchandise Authorization number. To obtain this, please email us and include your order number and a list of the item(s) you are returning in the body of the message. We'll then reply back with your RMA # and directions on sending your return back to us. Do not return any product(s) until you have received an RMA number.

Shipping Policy

We’re committed to getting your order out as soon as possible. Orders placed within the continental U.S. will be shipped within 48-72 hours. If there’s any problem with meeting this turnaround (such as the item isn’t in stock), we will contact you. We will also directly contact those who have orders shipping to Alaska, Hawaii, Puerto Rico, and international locations with appropriate costs.

Privacy Notice

This privacy notice discloses the privacy practices for CoopersburgSports.com . This privacy notice applies solely to information collected by this web site. It notifies you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us.